FAQS
Delivery
How much is delivery?
Standard UK delivery is £4.95 per order.
How long will my order take to arrive?
Our standard delivery timeframe is 5–7 working days.
Once your order has been dispatched, you’ll receive tracking information so you can follow its journey.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What should I do if my order hasn’t arrived?
f your order hasn’t arrived within the expected delivery timeframe, please check your tracking information first.
If you still need help, contact us at contact@theclubhouseheritage.co.uk
Returns
How do I return an item?
You have 30 days from receiving your order to request a return.
To start a return, email us at returns@theclubhouseheritage.co.uk with your order details. Once your return has been confirmed, we’ll send you a returns label along with instructions on how to send your parcel back to us.
Items must be returned unworn or unused, with all tags attached and in their original packaging. Please do not send items back before contacting us, as returns must be registered with us first.
Do I have to pay to return an item?
No. Once your return has been confirmed, we’ll provide you with a returns label so you can send your item back to us free of charge.
When will I receive my refund?
We’ll let you know once your return has been received and inspected.
If your refund is approved, it will be returned automatically to your original payment method within 10 business days. Please allow a little extra time for your bank or card provider to process the payment.
If more than 15 business days have passed since your refund was approved, please contact us at returns@theclubhouseheritage.co.uk.
Can I exchange an item?
We don’t currently offer direct exchanges. If you would like a different size or item, the quickest option is to return your original purchase and place a new order.
What if my item is damaged, faulty or incorrect?
Please check your order when it arrives and contact us as soon as possible if anything is damaged, faulty or incorrect.
Email returns@theclubhouseheritage.co.uk with your order details and, where possible, photographs of the issue, and we’ll work with you to put things right.
Pre-Order Sales
When will my pre-sale order be dispatched?
Pre-sale orders are expected to be dispatched from the week commencing 26th October 2026.
Once dispatched, orders will be sent using a tracked 48-hour delivery service.
As our first collection is arriving from overseas, dispatch dates may occasionally be affected by circumstances outside our control, including customs or shipping delays. If there is any significant change to the expected dispatch date, we’ll keep you updated by email.
Orders placed after 26th October 2026 will be subject to our usual 5–7 working day delivery timeframe, provided the item is in stock.
Please note that the pre-sale dispatch date is an estimate rather than a guaranteed delivery date.
Sizing
How do I know which size to order?
You’ll find a size guide on each product listing to help you choose the right fit.
We also include any product-specific fit advice within the individual product description, so we recommend checking this before placing your order.
If you’re still unsure, please contact us at contact@theclubhouseheritage.co.uk and we’ll be happy to help.
Where can I find a size guide?
You’ll find the size guide on each product page under the item variance selector. Each product has a unique size guide. Please be sure to check for each product.
Product Care
How should I care for my Clubhouse Heritage clothing?
To help keep your Clubhouse Heritage pieces looking their best, we recommend:
- Washing at 30°C
- Washing with similar colours
- Turning garments inside out before washing
- Do not bleach
- Do not tumble dry
- Iron on a low temperature on the reverse
- Do not iron directly over embroidery or branding
Please also check the individual care label inside your garment before washing.
Contact Us
I still have a question. How can I contact you?
We’re always happy to help.
You can contact us at contact@theclubhouseheritage.co.uk and a member of the Clubhouse Heritage team will get back to you as soon as possible.