Shipping policy

Delivery & Returns Policy

We want ordering from Clubhouse Heritage to be straightforward. Below you’ll find information about our delivery times, pre-sale orders, returns and refunds.

Delivery

Delivery cost

Standard UK delivery is £4.95 per order.

Delivery times

Please allow approximately 5–7 working days for your order to arrive.

Orders are picked, packed and dispatched by our fulfilment partner. Working days do not include weekends or UK bank holidays.

Once your order has been dispatched, you’ll receive tracking information by email so you can follow its journey.

Delivery times are estimates and, on occasion, circumstances outside our control — including postal or courier delays — may affect when your order arrives. We’ll always do our best to get your order to you as quickly as possible.

Pre-sale orders

For orders placed during our pre-sale period, stock is expected to begin dispatching week commencing 26 October 2026.

Once dispatched, pre-sale orders will be sent using a tracked 48-hour delivery service.

As our stock is arriving from overseas, this dispatch date is an estimate and may be affected by circumstances outside our control, including shipping or customs delays. If there is a significant change to the expected dispatch date, we’ll contact you using the email address provided with your order.

Orders made after 06/10/2026 will have an expected delivery date of November 2026. Orders made after November 2026 will be subject to standard shipping Policy.

What if my order is delayed?

If your order hasn’t arrived within the expected delivery timeframe, please check your tracking information first.

If you still need help, contact us at contact@theclubhouseheritage.co.uk with your order number and we’ll be happy to look into it for you.

Please note that while we cannot prevent delays within the postal or courier network, we remain responsible for your order until it has been delivered to you.

Incorrect delivery information

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible at contact@theclubhouseheritage.co.uk. We’ll do our best to amend your details, but once an order has entered the fulfilment process or been dispatched, we may not be able to make changes.

Returns

Our 30-day return policy

We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

To qualify under our 30-day return policy, items must be returned in the same condition in which they were received: unworn or unused, with tags attached and, where applicable, in their original packaging.

You’ll also need your receipt, order confirmation or other proof of purchase.

Your statutory rights are not affected by our returns policy.

How do I return an item?

To start a return, please email returns@theclubhouseheritage.co.uk with your order details.

Once your return has been confirmed, we’ll send you:

A free returns shipping label
Instructions on how to package and return your item
Details of where your return should be sent

Please do not send an item back to us without contacting us first, as all returns need to be registered before they are sent.

Our returns address is:

Clubhouse Heritage Returns
Unit 18 Kempsey Eco Business Park
Kempsey
Worcestershire
WR5 3GY

Please wait for your return instructions before sending anything directly to this address.

Do I have to pay for my return?

No. Once your return has been confirmed, we’ll provide a returns label so you can send your item back to us free of charge.

Damaged, faulty or incorrect items

Please check your order when it arrives.

If an item is damaged, faulty, defective or you have received the wrong item, please contact us as soon as possible at returns@theclubhouseheritage.co.uk so we can look into the issue and put things right.

We may ask you to provide photographs of the item to help us assess the problem.

Nothing in this policy affects your statutory rights in relation to faulty, damaged, misdescribed or incorrect goods.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour or item, the quickest option is to return your original purchase and place a new order for the item you would like.

This helps ensure that your preferred item is not reserved or held while your original order is being returned.

Sale items

Sale and discounted items retain all applicable statutory consumer rights.

Where stated at the time of purchase, sale or clearance items may be excluded from our extended 30-day returns policy. This does not affect any statutory cancellation rights that apply to online purchases or your rights if an item is faulty, damaged or not as described.

Items that cannot be returned

Certain products may be excluded from our extended returns policy, including:

Personalised or custom-made products
Items that cannot be returned for hygiene reasons once any hygiene seal has been removed
Gift cards, except where a refund is required by law

Any return restrictions specific to a product will be clearly stated on the relevant product page before purchase.

Refunds

We’ll let you know once your return has been received and inspected.

If your refund is approved, it will be automatically returned to your original payment method.

We aim to process approved refunds within 10 business days. Please remember that your bank, card provider or payment provider may take additional time to process the refund and show it in your account.

Where you exercise your statutory right to cancel an eligible online order, we will also refund the cost of our standard outbound delivery service where required by law. If you selected a more expensive delivery option, any additional amount above the standard delivery charge may not be refundable.

If more than 15 business days have passed since we confirmed that your refund was approved and you still haven’t received it, please contact us at returns@theclubhouseheritage.co.uk.

Your right to cancel an online order

Our 30-day returns policy is in addition to your statutory rights.

For most goods purchased online, UK customers have a legal right to tell us that they wish to cancel their order within 14 days of receiving it, without needing to provide a reason. Once you have told us you wish to cancel, you normally have a further 14 days to return the goods.

You may inspect or try on clothing as you reasonably would in a shop. We may be entitled to make a deduction from a refund where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit and its value has been reduced.

Further information about returning your order can be obtained by contacting returns@theclubhouseheritage.co.uk.

European Union orders

Where we offer delivery to customers within the European Union, applicable consumer cancellation rights will continue to apply, including the relevant cooling-off period required by law.

Local consumer rights may vary depending on the country in which you live and nothing in this policy is intended to limit rights that cannot legally be excluded.